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GDPR – Privacy and Cookies Policy

Costumes with Character Privacy Notice – GDPR May 2018

This privacy policy sets out how Costumes with Character uses and protects any information that you give Costumes with Character and when you use this website.

Costumes with Character is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Costumes with Character may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from: May 2018.

What we collect

We collect the following information from the contact form you fill in on our web site and if you phone us to make contact we will also collect the same information.

  • name and job title
  • company name
  • contact information including email address

What we do with the information we gather

We require this information to understand your needs and provide you with a better service; and in particular for the following reasons:

  • • Day to day communication while working with you on specific contracts.
  • • Internal record keeping.
  • • We may use the information to improve our products and services.
  • • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Under the General Data Protection Regulation (GDPR) Costumes with Character (CWC).

Ensures that any personal and private data you provide to us will not be passed onto any other individual or company and will deleted if requested by yourself.

Your private/personal information will not be shared or sold to third parties.

Information gathered by Big date organisations such as Google in relation to our Google Analytics and Google Ad words campaigns will only consist of generalised geographical information and the words used in the search, number and which pages are visited.

Your private information will not be made available to Big date organisations and CWC expressly forbids the capture of specific personalised date by Big Data organisations in relation to our clients.

The information you provide to CWC is private and will only be used by CWC in relation to contacting you in relation to your enquiry.

If during our correspondence we proceed to work together we will continue to use your information to make contact with you in relation to the projects for which we have been contracted.

We will store your information for up to 7 years (The 7 years is based purely on the length of time companies are required to retain information by the HRMC (6 years) and additional period to cover any discrepancies regarding spilt financial years) at which point your information will be destroyed/deleted from our system.

Any personal/private information will be held on a secure/encrypted system

If you wish for us to delete /destroy your personal/private information before 7 years then please email us on privacy@costumeswithcharacter.com and we will securely remove your information from our files.

PRIVACY NOTICE

Details of what information we collect from you, what we do with it and who it may be shared with.

What information do we collect from you?

Your name, job title, your company name, your telephone number, your address and email address.

Why do we collect this information?

We collect this information you have provided to enable us to maintain contact with you in relation to current and future work project.

Who might we share your information with?

We do not share your information with anyone else.

What do we do with your information?

We hold your information on a secure encrypted data file to enable us to communicate with you in the future.

Your current email and phone number will remain on our system while we conduct business together and this information will be safe and not passed onto anyone else.

How long do we keep hold of your information?

We hold your information for 7 years following the last date of day to day business contact.

Unless you advise us otherwise we may contact you from time to time by telephone or email to advise you of new offers or products and services in relation to the nature of our business. Please contact us at privacy@costumeswithcharacter.com if you do not wish this to happen.

How can I access the information you hold about me?

The information we hold about you consists of your name, job title, telephone number, company you work for, the company address and your email.

Your information is held for the purpose of making contact with yourself and the company you work for in relation to the mascot business we operate and this information is private and will not be passed onto a third party for any reason.

Should you wish to discuss your private/personal information please contact our data protection officer Marie Harrison on +44 (0)1614428740

What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.

You can find more information about cookies at:

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences; and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests. The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide.

Category 1: strictly necessary cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

Category 2: performance cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often; and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

By using our website, you agree that we can place these types of cookies on your device.

Category 3: functionality cookies

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

By using our website, you agree that we can place these type of cookies on your device.

Category 4: targeting cookies or advertising cookies

These cookies are used to deliver adverts more relevant to you and your interests They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisations.

A list of all the cookies used on this website by category is set out below.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

You may request details of personal information which we hold about you under the Data Protection Act 1998.

If you would like a copy of the information held on you please write to:

Marie Harrison Costumes with Character, Unit 4 Rugby Park, Battersea Road, Heaton Mersey, Stockport, SK4 3EB, United Kingdom.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Email: privacy@costumeswithcharacter.com